Frequently Asked Questions

Frequently Asked Questions: FAQ’s

1. Do you Charge for Delivery?

We charge INR: 70/- for order’s below INR: 500/-, order’s above INR: 500/- delivery is FREE

2. How many days does it take for my order to reach me?

It normally takes 2-4 working days in most locations in India from the date you confirm your order.

3. Do you deliver on COD cash on delivery? Yes, we deliver COD orders for order Value INR: 500/- & above.

4. Do you exchange products which I am not happy with, I am not satisfied with?

5. What if the color looks different from what I ordered, do you exchange?

6. DO you exchange if I ordered certain shades by mistake?

For the points / doubts no’s 4-5-6 please note due do the sensitivity of the product’s which falls under beauty & personal care & hygiene we do not exchange any cosmetics products sold. This is in the interest of all our buyers and this condition is application for all seller’s in India and world-wide.

7. The goods I ordered were damaged when I opened my Parcel. Do you Exchange/refund?

Yes, we do exchange & refund if the order you have received has been damaged in transit, you need to raise a dispute with our customer support via email or tel-call and we normally resolve the issue within 48 hours. Our support numbers are: 022 4004 3240 / 022 4006 0571, E-mail: support@cherryltd.in

8. Do you exchange if there is manufacturing fault?

Though this may never occur, Yes, we do exchange & refund if the order you have received products with manufacturing faults, you need to raise a dispute with our customer support via email or tel-call and we normally resolve the issue within 48 hours. Our support numbers are: 022 4004 3240 / 022 4006 0571, E-mail: support@cherryltd.in

9. Are the products being sold genuine?

As of now we are only selling products manufactured under our flagship registered brands, so yes our products are 100 % genuine and in future if we start selling other brand products rest assured we will procure the same directly from the respective companies who own the brand/s.

10. Where can I buy your products off line?

You can check from the list of names & locations mentioned in the tab our stores which we keep up-dating on regular basis. You may also call our help lines to get up-dates if you find location not near you.

11. Do you deliver outside India?

As of now we do not deliver outside India, yes in Future we will start selling outside India also.